What are Topic Teams?
Made up of existing workgroup members, Topic Teams are scheduled to meet no more than three times in order to make decisions related to topics that impact multiple workgroups. These teams, described below, will look at information already gathered by workgroups, gather more information, survey the library community and make decisions to help workgroups move forward with their service model development. The teams are:
Defining the Help Center
This team will make a recommendation about how library community members can most efficiently and effectively get the help they need by considering an online portal and help desk possibilities after reviewing what other states are doing, what exists in Wisconsin currently, and the articulated needs and desires of workgroups. Budget, staffing, and points of contact will all be considered by this group.
Refining and Defining Consulting and Continuing Education
The aim of this topic team is to determine the boundaries of training and consulting with other service areas, especially technology and ILS. This topic team will also come up with recommendations for marketing and outreach of library services, as this topic has significant overlap among workgroups.
Many of the service areas and workgroups have spent time re-thinking regions of service. This topic team will define the information needed to determine regions, share what workgroups already have discussed, and answer the following questions: do we need to get to one set of regions for all services? How close are the region overlays? How can regions help facilitate communication and connection between libraries? What does it mean to get feedback? And how do we do it well politically? Based on the information gathered, the team will develop recommended regions of service.
This team will work to bring cohesiveness to the models proposed by the workgroups involved in resource sharing, particularly ILL, ILS, Delivery, and Electronic Resources. They will address overlaps, lack of clarity of responsibilities, and best practices for workflows that interrelate.